How we do it...

There's a problem with human psychology's effects on most organisations. However hard managers try, and however hard organisations work to set up a culture that avoids it, the fact is that almost everywhere there's a tendency for staff to feel that "other people are in control" and that whenever something doesn't work properly it's those other people who are to blame.

As a result, little effort is put into corrective action apart from grumbling, blaming the other people and pushing the problem up the management chain. This feeling of "others in control" is in fact an essential element in human society, but it often isn't helpful in the work environment.

What we do is to set up situations where the opposite applies, where staff are taking responsibility for identifying in advance all the things that are likely to go wrong, planning how to fix them and persuading managers that they have identified all the problems and what the solutions are. Not only does performance take off, but the most difficult groups of staff become model highly-motivated and enthusiastic employees and the manager is no longer feeling that he or she is wading through treacle. 

We work with managers to achieve this and leave the managers and the organisation with the skills to apply the technique over and over again wherever they want to. Sounds too good to be true? That's because no-one is taught how to do this in standard management training, and most managers struggle to achieve it. But it isn't very difficult when you understand the psychology that drives human behaviour. And the great thing is that not only is performance transformed, but everyone in the organisation is much happier in their work.

Key Benefits:

• Huge performance gains
  
• Self-perpetuating improvement
  
• Highly motivated staff
  
• Teams genuinely focussed on the organisation's aims
  
• Low management overhead
  
• Easy change
  
• Staff measuring performance and reporting it to managers
  
• Staff planning performance improvements