Customer satisfaction
	Period 09-01	Period 09-02	Period 09-03	Period 09-04	Period 09-05	Period 09-06	Period 09-07	Period 09-08	Period 09-09	Period 09-10	Period 09-11	Period 09-12	Period 09-13
Start	29/03/2009	26/04/2009	24/05/2009	21/06/2009	19/07/2009	16/08/2009	13/09/2009	11/10/2009	08/11/2009	06/12/2009	03/01/2010	31/01/2010	28/02/2010
End	26/04/2009	24/05/2009	21/06/2009	19/07/2009	16/08/2009	13/09/2009	11/10/2009	08/11/2009	06/12/2009	03/01/2010	31/01/2010	28/02/2010	28/03/2010
Team 1
Critical standard	8	8	8	8	8	8	8	8	8	8	8	8	8
Promised	1	2	3	4	5	6	7	8	9	10	10	10	10
Actual	4	4	7	6	5	8	9	8	8
Team 2
Critical standard	8	8	8	8	8	8	8	8	8	8	8	8	8
Promised	5	7	9	9	10	10	10	10	10	10	10	10	10
Actual	4	6	10	10	10	10	10	10	9
Team 3
Critical standard	8	8	8	8	8	8	8	8	8	8	8	8	8
Promised	3	5	7	9	10	10	10	10	10	10	10	10	10
Actual	6	8	9	9	10	10	10	10	10
Total
Critical standard	24	24	24	24	24	24	24	24	24	24	24	24	24
Promised	9	14	19	22	25	26	27	28	29	30	30	30	30
Actual	14	18	26	25	25	28	29	28	27
						Up